Delivery Policy

1. Order Confirmation & Dispatch Timeline

• All orders are processed upon receipt of a signed Proforma Invoice (PI) and confirmed payment or advance as per agreed payment terms
• Goods are packed and dispatched within 4–7 business days of payment confirmation, subject to produce availability and seasonal conditions
• Dispatch timelines for large or customised orders will be communicated separately at the time of order confirmation

2. Shipping & INCOTERMS

We ship globally under internationally recognised INCOTERMS. The applicable INCOTERM for your order will be mutually agreed and confirmed in writing.

3. Phytosanitary & Compliance Clearance

All shipments are accompanied by mandatory export documentation including Phytosanitary Certificate, Certificate of Origin, Commercial Invoice, and Packing List. We comply with all APEDA, FSSAI, and destination country import regulations. Any delays caused by destination customs are beyond our control.

4. Cold Chain & Quality Assurance

• All perishable produce is packed and dispatched under appropriate temperature-controlled conditions
• We are not responsible for quality deterioration caused by delays at destination ports, improper storage by the buyer post-delivery, or force majeure events
• Any quality claims must be raised within 24–48 hours of delivery, supported by photographic evidence and a third-party inspection report

Cancellation Policy

1. Cancellation by the Buyer

• Orders may be cancelled before shipment only, subject to the following conditions:
• Cancellation requests must be submitted in writing via email to [accounts@yourdomain.com] quoting the Proforma Invoice number
• If cancellation is requested before packing begins, 100% of the advance will be refunded minus bank transaction charges
• If cancellation is requested after packing has begun, a cancellation fee of 25–50% of the invoice value will be deducted to cover packing, labour, and logistics costs
• No cancellations are accepted once the shipment has been dispatched or the Bill of Lading has been issued

2. Cancellation by Karnok Groups

We reserve the right to cancel or delay an order under the following circumstances:

• Non-receipt of confirmed payment or advance within the agreed timeline
• Adverse weather, natural disasters, or crop failure affecting produce availability
• Regulatory restrictions or export bans imposed by Indian or destination country authorities
• Force majeure events beyond our reasonable control

In such cases, any advance payment received will be fully refunded within 7–10 business days.

3. Order Amendments

• Amendments to quantity, packaging, or destination may be accepted before dispatch, subject to availability and revised pricing
• All amendments must be confirmed via a revised Proforma Invoice signed by both parties

Force Majeure

Karnok Group shall not be held liable for delays or non-performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, port closures, strikes, pandemics, or other unforeseen events. We will notify the buyer promptly and work to find a mutually acceptable resolution.