1. Who We Are

Karnok group is a registered merchant exporter of fresh fruits and vegetables based in Surat, Gujarat, India. We operate internationally and this website serves as our primary business platform for connecting with global buyers and trade partners.

• Business Address: 235, Dindayal Society, Palanpur Patia, Surat, Gujarat 395005
• Email: info@karnokgroup.com
• Phone: +91 87802 02406
• Website: karnokgroup.com

2. What Information We Collect

We collect only the information necessary to process your enquiry, fulfil your order, and maintain our business relationship.

a) Information You Provide Directly

• Full name and designation
• Company name and registration details
• Business address and country of operation
• Email address and phone number
• Order details, product requirements, and shipping preferences
• Payment-related information (bank details, LC details — shared securely)
• Any information submitted via our Contact, Enquiry, or Order forms

b) Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on the website
• Device type and operating system
• Referring website or search engine
• Cookies and similar tracking technologies (see Section 7)

c) Information from Third Parties

• Trade references or credit reports obtained for buyer verification purposes
• Information shared by logistics partners, banks, or freight forwarders in the course of fulfilling your order

3. How We Use Your Information

We use your information strictly for legitimate business purposes:

• Order Processing — to prepare Proforma Invoices, Sales Contracts, and arrange shipments
• Communication — to respond to your enquiries, send order updates, and share shipping documents
• Compliance — to meet Indian export regulations including APEDA, FSSAI, DGFT, RBI/FEMA, and Customs requirements
• Buyer Verification — to assess creditworthiness and determine appropriate payment terms
• Marketing — to send product catalogues, seasonal offers, or trade updates (only with your consent)
• Legal Obligations — to maintain records as required under Indian tax and export laws
• Website Improvement — to analyse traffic patterns and improve user experience

4. How We Share Your Information

We do not sell, rent, or trade your personal or business information to any third party. We may share your information only with:

All third parties we work with are required to handle your data securely and use it only for the stated purpose.

5. Data Retention

We retain your information for as long as necessary to:

• Fulfil your order and maintain our business relationship
• Comply with Indian legal and tax obligations (minimum 7 years as per GST and income tax rules)
• Resolve any disputes or claims

Once data is no longer required, it is securely deleted or anonymised.

6. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Access — Request a copy of the information we hold about you
• Correction — Ask us to correct inaccurate or incomplete information
• Deletion — Request deletion of your data, subject to legal retention obligations
• Objection — Object to your data being used for marketing purposes
• Withdrawal of Consent — Withdraw marketing consent at any time without affecting ongoing business transactions

To exercise any of these rights, contact us at info@karnokgroup.com. We will respond within 30 business days.

7. Cookies Policy

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our website.

Types of Cookies We Use

You can control or disable cookies at any time through your browser settings. Disabling essential cookies may affect website functionality.

8. Consent

By Using This Website, You Consent To:

• Our collection and use of automatically gathered data as described in this policy
• Our use of essential and analytics cookies

We Will Ask for Your Explicit Consent Before:

• Adding you to our marketing or newsletter list
• Sharing your data with any third party beyond those listed in Section 4
• Using your data for any purpose not described in this policy

Marketing Consent Statement (shown on contact/enquiry forms):

☐ I agree to receive product updates, seasonal offers, and trade information from karnok group via email. I understand I can unsubscribe at any time.

9. International Data Transfers

As an Indian exporter dealing with global buyers, your data may be processed and stored in India. India’s data protection framework is governed by the Digital Personal Data Protection Act, 2023 (DPDPA). We ensure all international data transfers comply with applicable laws and are protected by appropriate safeguards.

10. Data Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse, including:

• Secure SSL encryption on our website
• Password-protected internal systems
• Restricted access to sensitive buyer data
• Secure email communication for financial documents

However, no method of internet transmission is 100% secure. We encourage you to contact us directly for sharing sensitive financial details rather than through open web forms.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., shipping lines, APEDA, trade portals). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The updated version will always be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

13. Contact & Grievance Officer

For any privacy-related queries, concerns, or requests, please contact our designated Data Protection contact:

📧 info@karnokgroup.com
📞 +918780202406
📍235, Dindayal Society, Palanpur Patia, Surat, Gujarat 395005

We aim to resolve all privacy concerns within 30 business days.