1. General

• These Terms & Conditions govern all sales, export transactions, and business dealings between [Company Name] (hereinafter “the Seller”) and the buyer (hereinafter “the Buyer”)
• These terms apply to all orders, contracts, and agreements unless otherwise modified in writing and signed by both parties
• [Your Company Name] is a registered merchant exporter based in Surat, Gujarat, India, operating under applicable Indian export regulations including FSSAI, APEDA, DGFT, and Customs Act

2. Orders & Contract Formation

• A binding contract is formed only upon the Buyer’s acceptance of the Proforma Invoice (PI) issued by the Seller, accompanied by the agreed advance payment or LC confirmation
• Verbal commitments, emails, or enquiries do not constitute a binding order
• The Seller reserves the right to accept or decline any order at its sole discretion
• All orders are subject to produce availability at the time of confirmation

3. Pricing

• All prices are quoted in USD (United States Dollar) unless otherwise agreed in writing
• Prices are valid for the period stated on the Proforma Invoice only
• The Seller reserves the right to revise prices due to market fluctuations, currency changes, or significant increase in input/logistics costs, provided notice is given before order confirmation
• Prices do not include destination country import duties, taxes, port charges, or customs clearance costs unless CIF/CFR terms are explicitly agreed.

4. Payment Terms

• Payment terms are as published on our Payment Terms page and as agreed on the Proforma Invoice
• Full payment or agreed advance must be received before dispatch of goods
• Late payments attract a penalty of 1.5% per month on the outstanding balance
• All bank charges outside India are to be borne by the Buyer
• The Seller reserves the right to suspend or cancel future orders in case of outstanding unpaid dues

5. Delivery & Shipment

• Delivery is governed by the INCOTERM stated on the Proforma Invoice (FOB, CIF, CFR, EXW, etc.)
• Estimated delivery timelines are indicative only and not guaranteed. The Seller is not liable for delays caused by shipping lines, port congestion, weather, or customs at destination
• Risk of loss or damage transfers to the Buyer as per the agreed INCOTERM
• The Seller will provide all standard export documents (Commercial Invoice, Packing List, Bill of Lading, Phytosanitary Certificate, Certificate of Origin) as required

6. Quality & Inspection

• All produce is inspected and packed to meet agreed specifications and applicable export standards under FSSAI and APEDA guidelines
• The Buyer is encouraged to arrange pre-shipment inspection at their cost if required
• Any quality claims must be raised in writing within 24–48 hours of delivery, supported by:
  • Photographic/video evidence
  • Independent third-party inspection report from a certified agency at destination
• Claims made after 48 hours of delivery will not be entertained
• The Seller’s liability is limited to the invoice value of the affected goods only and does not extend to indirect losses, lost profits, or consequential damages

7. Packaging & Labelling

• Goods will be packed and labelled as per standard export norms or as agreed in the Sales Contract
• Custom packaging or labelling requests must be submitted at the time of order and may attract additional charges
• The Seller complies with destination country labelling requirements to the extent communicated by the Buyer in advance

8. Cancellation

• Orders may be cancelled only before dispatch, subject to the cancellation policy published on our Delivery & Cancellation Policy page
• No cancellations are accepted once the Bill of Lading has been issued
• The Seller reserves the right to cancel an order in case of non-payment, force majeure, or unavailability of produce, with full refund of any advance received

9. Returns & Refunds

• Due to the perishable nature of fresh fruits and vegetables, returns are not accepted once goods have been shipped
• Refunds or replacements will be considered only in cases where:
  • A valid quality claim is raised within 48 hours of delivery
  • Supporting evidence and third-party inspection report are provided
  • The claim is verified and accepted by the Seller
• Refunds, if approved, will be processed within 10–15 business days via the original payment method

10. Force Majeure

The Seller shall not be held liable for any failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters, floods, droughts, or extreme weather
• Government orders, export bans, or regulatory restrictions
• Port closures, strikes, or transport disruptions
• Pandemics or public health emergencies
• Crop failure or unforeseen shortage of produce

The Seller will notify the Buyer promptly in such cases and make reasonable efforts to fulfil or reschedule the order.

11. Intellectual Property

• All content on this website including text, images, branding, and product descriptions is the exclusive property of [ Company Name]
• No content may be copied, reproduced, or used for commercial purposes without prior written permission

12. Confidentiality

Both parties agree to keep confidential all pricing, trade terms, buyer/seller details, and business information shared during the course of the business relationship, and not to disclose it to third parties without prior written consent.

13. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of the Republic of India
• All disputes arising out of or in connection with these terms shall first be attempted to be resolved through mutual negotiation within 30 days
• If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India
• For international disputes, arbitration under the Indian Arbitration and Conciliation Act, 1996 may be opted by mutual agreement

14. Amendments

[Company Name] reserves the right to amend these Terms & Conditions at any time. Updated terms will be published on this website and will apply to all orders placed after the date of update. Existing confirmed contracts will not be affected by amendments.

15. Contact

For any queries regarding these Terms & Conditions, please contact:

📧 info@karnokgroup.com
📞+91 87802 02406
📍235, Dindayal Society, Palanpur Patia, Surat, Gujarat 395005
🌐 karnokgroup.com